The Health Information Quality Authority (HIQA) carries out the National Patient Experience Survey (NIES) biennially across 40 public hospitals.
Surveys are anonymous, and patients are invited to rate participating hospitals across all stages of care. They are also encouraged to provide feedback on the answers given.
The National Orthopaedic Hospital Cappagh ranks second for overall experience in the 2024 NIES, and consistently outperforms the national average across all stages of care.
We use feedback effectively to enhance services, the hospital environment, and the quality of care.
The 2024 National Patient Experience Survey Results reported positive patient satisfaction scores well above the national average. Of 188 respondents, 99% reported a good overall experience at the Hospital (National Average), and scores across all stages of the patient journey exceeded the national average.
- 9.1: Care on the Ward (National Average 8.0 out of 10)
- 9.1 Examination, Diagnosis and Treatment (National Average 8.0 out of 10)
- 8.9 Discharge or Transfer (National Average 7.2 out of 10)
