The National Patient Experience Survey allows the patient to provide honest and constructive feedback to hospitals nationwide. Conducted by the Health Information Quality Authority (HIQA), survey responses enable Hospitals to identify areas for improvement and initiate changes to enhance the patient experience. The following are some of our patient’s comments from the 2022 National Patient Experience Survey.
- “The staff were so kind and friendly. I felt 100% safe and confident in my surgeon and his team. Although the hospital was busy, I felt that every staff member made time for me. I felt well cared for.”
- “The medical team and nurses were amazing. I had a particularly painful surgery and the night nurse came into the room without turning on the lights so as not to wake me. The doctor examined everthing very well before the surgery.”
- “The doctors, nurses, physio and the catering staff couldn’t do enough for me, all of them made my stay in Cappagh Hospital a pleasant and comfortable and relaxing experience.”
- “I felt very relaxed from admission to discharge. All staff from assessment day right through demonstrated a very high professional standard. Physio’s, Dr’s, nurses, care staff and catering and cleaning staff. While I hope not to have to go back I would have no fears at all.”
The 2022 National Patient Experience Survey Results reported positive patient satisfaction scores well above the national average.
Of 138 respondents, 98% attestest to having a good overall experience at the Hospital (Natioanl Average), and we improved our scores across all stages of the patient journey, surpassing the national average across all stages of care.
- 9.4: Care on the Ward (National Average 8,2 out of 10)
- 9.6 Examination, Diagnosis and Treatment (National Average 8.0 out of 10)
- 9.0 Discharge or Transfer (National Average 6.9 out of 10)
- 9.8 Other Aspects of Care (National Average 8.6)
- 8.8 Care During the Pandemic (National Average 7.4)
We were delighted to note that quality improvement programmes implemented following past surveys are increasing patient satisfaction score and we performed extremely well in questions relating to cleanlinesses, privacy during treatment, and treatment with dignity and respect.
We are currently reviewing the 2024 survey results to formulate new quality improvement initiatives to further enhance our service and deliver a premium patient experience for all.
