The National Patient Experience Survey allows the patient to provide honest and constructive feedback to hospitals nationwide. Conducted by the Health Information Quality Authority (HIQA), survey responses enable Hospitals to identify areas for improvement and initiate changes to enhance the patient experience. The following are some of our patient’s comments from the 2019 National Patient Experience Survey.
Overall Experience
We Deliver the Best Treatment and Care at Every Stage of the Patient Journey
- “I feel my experience was very positive from the person on reception right through to the catering staff. All the nurses treated me with respect and dignity. Overall hygiene and cleaning standards exceptionally high. Staff all the way through from arrival to discharge were fantastic.”
- “Use Cappagh Hospital as an example of what should be done in a hospital. They were like a formula one team when they change tyres in a race, they knew exactly what to do and when to do it, and each member knew exactly what everyone else was doing at all times.”
- “Everybody at Cappagh Hospital made my 14-week stay the most comfortable and relaxed stay possible. I’ve been hospitalised in the USA, Spain due to accidents and I have to say Cappagh Hospital is the best in the world.”
- “There was nothing that needed to be improved in my opinion from the moment I set foot in admissions I was taken care of very well. Everyone was so nice and caring.”
- “I would recommend this hospital to anyone.”
Atmosphere
We Help our Patients to Feel Comfortable in their Surroundings and Confident in their Care
- “The whole atmosphere of Cappagh Hospital was warm and friendly. Staff were good and down to earth dealing with patients. Your needs were always important to them.”
- “The atmosphere was very homely.”
- “I honestly feel that the hospital has an excellent system; it’s so efficient and a feeling of happy and safe staff there for you.”
- “Enjoyed every minute of my stay.”
People
Our Dedicated People Make a Real and Positive Difference
- “I cannot speak highly enough of the care I received in Cappagh Hospital. The staff from nursing, physio, occupational therapist and catering/cleaning were absolutely wonderful. “
- “I felt very welcome and cared for from the time I walked in the door until the time
- I left. I think the staff from top to bottom are the best in Ireland. Everyone I came across could not have been nicer.”
- “The staff were absolutely brilliant. They made my stay and aftercare so comfortable. I can’t recommend the hospital and staff enough.”
- “The staff were so kind and could not do enough for me. I was very comfortable and pain-free. I had a great experience in Cappagh Hospital.”
Care
We Consider It A Privilege To Help Others.
- “I have worked hard all my life and have been contributing from a young age, so it feels good to be taken care of (healthwise) now that I have reached my later years and need all the help I can get. Thanks to the wonderful surgeons and staff in our hospitals, they have given me my life back.”
- “Everything about my care was 5 star from the first visit at the hospital for preassessment to operation and aftercare. Staff were excellent also.”
- “The care and attention was second to none. In my 4 days of recovery, I never wanted for anything. My friends and family are tired of listening to me praising all staff.”
- “Thank God for Cappagh Hospital. NB I would say Cappagh is the BEST hospital in Ireland.”
- “I would love to see this fine hospital Cappagh brought up to state-of-the-art as I think it is a bit outdated and deserves to be the best.”
Hygiene
We Uphold High Standards Of Cleanliness And Hygiene To Ensure Patient Safety And Wellbeing
- “Special mention I feel should go to the conditions of the toilet facilities. They really were excellent and in my opinion, were on a par with a hotel so well done to the cleaning staff at the hospital.”
- “The cleaning in this hospital was outstanding. I was very impressed.”
- “The level of cleaning was above my expectations based on previous hospital experiences.”
Food
Served At Regular Intervals Throughout The Day, Our Nutritious Food Fare Offers A Menu Of Choices To Suit Broad Pallets
- “Good food, good hygiene, good practice.”
- “Food was amazing, and the hospital was spotless.”
- “I liked the fact that it was a very relaxed place and I thought the foods was very good, and also that we had a choice of either three meals.”
- “All hospitals should have the same care I received in Cappagh Hospital, but that doesn’t happen. The food was freshly cooked, and it was nice to eat.
The 2019 National Patient Experience Survey Results reported positive patient satisfaction scores well above the national average.
179 respondents gave the Hospital an overall rating of 9.2 out of a possible 10, and we improved our scores across all stages of the patient journey. What is more, the hospital is ranked 7th nationally.
We were delighted to note that quality improvement programmes implemented following past surveys are increasing patient satisfaction score and we performed extremely well in questions relating to cleanlinesses, privacy during treatment, and treatment with dignity and respect.
We are currently reviewing this year’s results to formulate new quality improvement initiatives to further enhance our service and deliver a premium patient experience for all.
