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Virtual Clinics

The National Orthopaedic Hospital Cappagh is taking steps to improve access to care for patients by introducing virtual clinics for many patient appointments.
Home | Clinics & Services | Virtual Clinics

As we must adhere to social distancing guidelines, daily in-person appointments are limited. Virtual clinics allow us to see more patients each day and avoid further delays in the provision of elective orthopaedic care.

What is a Virtual Clinic?

A virtual clinic is a medical appointment by phone or video. You can talk to your consultant, physiotherapist or nurse from the comfort of your home using a computer, laptop, tablet or smartphone. Online appointments allow us to see patients in a safe, convenient and timely manner.

Is there a charge for the call?

Virtual Clinic calls are free.

Is a Virtual Clinic suitable for everyone?

Not all patients are suitable to attend Virtual Clinics.

  • If your clinician would like to undertake a physical examination or take an x-ray, you may be asked to attend the hospital in person.
  • If you do not have a smart communications device, you can contact the hospital to arrange a face-to-face consultation or telephone appointment.
  • If you have concerns about your health, and would rather attend in person, call the hospital to arrange an appointment.

Are Virtual Clinics private?

Yes, this is a secure third-party platform recommended by the HSE.

What browser should I use?

  • If you use an Apple device we recommend the Safari browser.
  • If you use an Android or PC device we recommend the Google Chrome browser.
  • Virtual Clinics cannot operate on the Internet Explorer browser.

For more information

For more information on Virtual Clinics, click here

Before your appointment

  • Make sure your communications device has a camera, microphone, speakers or headphones and a good internet connection.
  • On confirmation of your appointment, we recommend that you carry out a Test Call.

10 minutes before your scheduled appointment

  • Choose a comfortable quiet area with good lighting for your consultation.
  • Click here to access the Virtual Clinic and press Start Video Call to begin the registration process.
  • Complete the personal information and press start – please note personal information is not stored.
  • You will be placed in the waiting room. Please be patient.

Your appointment

  • A clinician will join you for your consultation.
  • If you experience problems, press the refresh button on the top right hand of the screen.
  • To finish the consultation, press end.

If the screen freezes
Press the refresh button on the top right-hand corner of the screen. Your screen will go blank for a few seconds and restore to full function after that.

If you cannot hear
Check your computer settings to ensure that the volume is not muted, and adjust the sound accordingly.

If you lose connection
Enter the web address into the browser and input your personal information again. Please wait and the clinician will return to you as soon as possible.

If you cannot resolve a problem
Contact the hospital for assistance. Your appointment letter will display a contact number to call.

Clinics & Services

  • National Orthopaedic Hospital Cappagh
  • The Centre for Rehabilitation
  • Sports & Exercise Medicine
  • Paediatric Orthopaedics
  • Bone Tumour Centre
  • Musculoskeletal
  • Rheumatology
  • National Bone Bank
  • Outpatient Clinic
  • Specialist Consultant Clinics
  • Pre-operative Assessment Clinic
  • Day Surgery
  • Diagnostics
    • Radiology
    • Pathology
  • Virtual Clinics
  • Patients
    • Admissions
    • Joint Replacement App
    • Public Transport
    • Accessing Medical Records
    • Patient Experience
    • Your Rights Explained
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    • Pay a Bill
  • Visitors
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    • National Orthopaedic Hospital Cappagh
    • The Centre for Rehabilitation
    • Sports & Exercise Medicine
    • Paediatric Orthopaedics
    • Bone Tumour Centre
    • Musculoskeletal
    • Rheumatology
    • National Bone Bank
    • Outpatient Clinic
    • Specialist Consultant Clinics
    • Pre-operative Assessment Clinic
    • Day Surgery
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National Orthopaedic Hospital, Cappagh

The National Orthopaedic Hospital Cappagh Designated Activity Company (DAC) Company No: 396993 Registered Charity No: 20058685 Registered Address: The National Orthopaedic Hospital Cappagh, Finglas, Dublin 11

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